SMS credits

SMS reminders are the best way to cut no-shows. TimeToBook sends confirmation and reminder texts to your clients automatically — you just need credits to cover them.

How credits work

Each SMS costs one credit. When a confirmation or reminder is sent, one credit is deducted from your balance.

You get credits two ways:

1. Monthly allowance — 50 free SMS per month, included with any paid plan.
2. Prepaid packs — buy packs of 100 credits whenever you need more.

The monthly allowance is used first. Once it runs out, prepaid credits kick in. Prepaid credits never expire.

Buying credits

1. Go to Settings → Notifications.
2. Scroll to SMS Credits.
3. Click Buy Credits.
4. Choose how many packs you'd like (1–10 packs of 100 credits each).
5. Click Continue to Payment — you'll be taken to Stripe to complete the purchase.

Credits are added to your account instantly after payment.

Pricing

Pricing depends on your region:

Checking your balance

Your SMS balance is shown in Settings → Notifications under SMS Credits. You'll see:

• Monthly allowance — how many of your 50 free SMS you've used this cycle, and when it resets.
• Prepaid balance — credits you've purchased (never expire).
• Total available — both combined.

When your total drops below 30 credits, a low balance warning appears to nudge you to top up before you run out.

Auto top-up

Don't want to think about it? Turn on auto top-up:

1. Go to Settings → Notifications.
2. Under SMS Credits, toggle Auto Top-Up on.
3. Set your threshold — e.g. "top up when balance drops below 20".
4. Set your quantity — e.g. "purchase 1 pack (100 credits)".

When your balance hits the threshold, we'll automatically charge your card and add credits. No interruption to your reminders.

What SMS are sent?

TimeToBook sends two types of SMS to clients:

• Confirmation — sent immediately when a booking is made, letting the client know it's locked in.
• Reminder — sent before the appointment (24 hours by default) to reduce no-shows.

Both can be toggled on or off per location in Settings → Notifications. You can also customise the message templates to match your tone.

Who gets the monthly allowance?

The 50 free SMS per month are included with any paid plan (i.e. you have 2+ staff and an active subscription). Solo users on the free plan don't get a monthly allowance but can still buy prepaid packs.

Credits are shared

If you have multiple locations, your SMS credits are pooled across the whole business. All locations draw from the same balance — you don't need to buy separately for each one.

Running out

If your balance hits zero, SMS sending pauses. Clients won't receive confirmation or reminder texts until you top up. Email notifications are unaffected and keep going regardless of your SMS balance.

You'll receive an email when your prepaid credits are exhausted so you can act quickly.