Online payments (coming soon)

Online payments aren't available yet. If you open Settings → Payments, you'll see a Coming soon card. There's nothing to set up or connect there for now.

How payment works today

Clients book online (or you book them in), and they pay in the salon however you already take payment: cash, EFTPOS, your own card reader, bank transfer. TimeToBook doesn't take any money from your clients and doesn't charge you anything per payment.

That also means, for now:

• No deposits. Clients can't pay a deposit or prepay when they book.
• No card on file. We don't store client card details.
• No cancellation or no-show fees. There's no way to charge a client automatically for a late cancellation or a no-show.

What's planned

We're working on:

• Deposits or full payment online, chosen per service, when a client books through your booking page.
• Tap to Pay in the TimeToBook mobile app, so you can take a card or phone payment in the salon without a card reader.

When it's ready, you'll be able to turn it on from Settings → Payments. Until then, the booking flow works fine without it.

Cutting no-shows in the meantime

Reminders do most of the work. You can send email and SMS reminders at times that suit you in Settings → Notifications, and see SMS credits for how texts are paid for.

What controls whether a client can cancel?

Not payments. Whether a client sees a Cancel Booking button on their Manage your booking page depends on your Cancellation notice setting in Settings → Booking Page. If the appointment is closer than that many hours away, they can't cancel online and are asked to contact you instead. Setting it to zero turns off client self-cancellation. See Client self-service cancellations for the details.