Billing, trials and plans
How the 30-day trial works, our per-staff pricing, and what happens when your trial ends.
TimeToBook has the simplest pricing we could build. The first staff member is always free. Each additional staff member is a flat per-month fee. There are no commissions and no booking fees.
The 30-day trial
Your trial starts the moment you claim your booking page. You get 30 days of full access to the app:
- Unlimited bookings.
- Unlimited staff.
- Email confirmations and reminders.
- Reports, client list, the whole app.
There's no credit card required to start a trial.
Note: the trial doesn't include an SMS allowance. To send texts during your trial, buy a credit pack from Settings → Billing. See SMS credits.
What happens when the trial ends
It depends on how many staff members you have.
If you have 1 staff member
Nothing happens. TimeToBook stays free for one staff member. You keep unlimited bookings, the booking page, email reminders, and the client list.
If you have 2 or more staff members
You'll need to either:
- Subscribe: add a payment method under Settings → Billing and keep all your staff.
- Go back to one staff member: archive the extra staff so only one is left, and you can keep using TimeToBook for free.
If you do neither, the app and your booking page are locked until you pick one. Either option keeps your data intact. Archiving doesn't delete anything: it hides the staff member, and you can restore them later from the Staff page.
How staff are counted
You pay for every staff member who isn't archived, minus one free spot. That includes staff who aren't bookable online: if they're on your team and not archived, they count. Archived staff are never charged.
Pricing
The first staff member is always free. Each additional staff member is a flat per-month fee, charged in your region's currency.
| Staff | NZ | AU | UK | International |
|---|---|---|---|---|
| 1 | Free | Free | Free | Free |
| 2 | $15/mo | $19/mo | £10/mo | $10/mo |
| 3 | $30/mo | $38/mo | £20/mo | $20/mo |
| 5 | $60/mo | $76/mo | £40/mo | $40/mo |
| 10 | $135/mo | $171/mo | £90/mo | $90/mo |
Prices shown are in NZD, AUD, GBP and USD respectively. We don't bill in any other currency (for example, there's no EUR pricing).
Your region (and so your currency) is set on your account and shown under Settings → Business Details. You can't change it yourself: contact support if it's wrong.
Subscribing
Go to Settings → Billing. During your trial the button reads Subscribe, and if you're currently free with one staff member it reads Add Staff. Both show the per-staff price for your region and take you to a secure checkout.
Adding and archiving staff
Once you're subscribed, your bill follows your staff count. Add a staff member and your subscription goes up by one; archive one and it goes down by one.
Archiving down to one staff member ends your subscription automatically. Your first staff member is always free, so once only one is left your subscription is cancelled at the end of the period you've already paid for, and you won't be charged again. If you add paid staff later, you'll be asked to subscribe again.
SMS credits
SMS isn't bundled into the per-staff price because every text has a real cost. Paid subscriptions include 50 SMS per paid staff member each billing cycle, and you can buy 100-credit packs on top.
| Region | 100 credits | Per message |
|---|---|---|
| New Zealand | $15 NZD | 15c |
| Australia | $11 AUD | 11c |
| United Kingdom | £4 GBP | 4p |
- Prepaid credits you buy never expire and carry over.
- The included monthly allowance resets each billing cycle; unused allowance doesn't carry over.
- Free accounts and trials can buy credit packs to send SMS without subscribing.
- SMS isn't available in the International region yet. You can ask for your country from the SMS card in Settings → Billing.
The full details are in SMS credits.
Your billing date
Your current plan and staff count are shown at the top of Settings → Billing. If you're subscribed, the SMS card shows Resets and a date: that's when your next billing cycle starts and your SMS allowance refreshes.
The trial warning banner
If you have 2 or more staff, a banner appears at the top of every page in the final 7 days of your trial with a countdown. Click Subscribe now to jump straight to Settings → Billing.
Invoices and receipts
Once you've been billed, your invoices are listed in Settings → Billing. Click Download next to any invoice to get the PDF for your bookkeeper. You can also update your card from Manage Billing.
Cancelling
You can cancel any time from Settings → Billing with Cancel Subscription. Cancelling:
- Stops future charges. You keep access until the end of the period you've already paid for, and you can Resume Subscription before then if you change your mind.
- Doesn't delete bookings, clients, or services.
- If you still have 2 or more staff once it ends, there's a short grace period, after which the app locks until you resubscribe or archive staff down to one.
There's no cancellation form and no retention call.
Still stuck?
Our support team is ready to help.