In-app notifications

The bell icon in the top bar is where TimeToBook tells you about things that happen in the background, like a client cancelling or your SMS credits running out. If there are unread notifications, you'll see a number on the bell.

Opening the dropdown

Click the bell to pop open the latest ten notifications. Each one shows:

• A short title (e.g. Cancellation)
• A one-line message with the relevant detail
• How long ago it happened (e.g. 3 minutes ago)
• Unread items are highlighted with a coloured dot

Clicking a notification marks it as read. It doesn't open the booking, so use the date in the message to find it on your calendar.

Mark all read sits at the top of the dropdown. Use it when you've already dealt with everything and just want to clear the badge.

The full Notifications page

The dropdown only shows the latest ten. To see everything, including older items, click View all notifications at the bottom of the dropdown, or go straight to Notifications.

The full page lets you:

• Filter to Unread only
• Page through your full history (20 per page)
• Mark individual items, or everything, as read

What triggers a notification

There are four things that put a notification in the bell:

• A new booking. When a client books on your booking page, or a booking is made through Tim, the location's owners and managers, plus the staff member the booking is with, get a New Booking notification. You aren't notified about bookings you add yourself on the calendar.
• A client cancels online. When a client cancels using the Manage Your Booking link in their confirmation or reminder email, the location's owners and managers, plus the staff member the booking was with, get a Cancellation notification. This also happens when you ask Tim to cancel a booking and let the team know.
• An upcoming appointment. Staff get an Upcoming Appointment notification shortly before each of their own appointments (30 minutes before by default). You can change the timing, or turn it off, under Booking Reminder in Account → Notifications. It's off only when both the Email and App boxes are unticked.
• SMS credits run out. The business owner gets an SMS Credits Exhausted notification when prepaid SMS credits hit zero, so text reminders and confirmations stop until you top up.

If you'd also like an email to your location's email address each time a client books online, turn on New Booking Alert in Settings → Notifications. It uses the address in Location Details and is off by default.

Notifications vs Messages vs Email

These three are easy to mix up:

• Notifications (this page) are internal alerts for you. They only appear inside TimeToBook.
• Messages is the log of every email and SMS TimeToBook has sent about your bookings, mostly to your clients.
• Email to you is optional. Your personal email preferences (for new bookings, cancellations, upcoming appointments and SMS credits) are in Account → Notifications, and they're all off by default. The new booking email to your location's address is in Settings → Notifications.

Turning an email off never stops the bell. Cancellations and SMS credit alerts always appear in the bell.