Ask Tim — the in-app help agent

Tim is the little chat bubble in the bottom-right of every page once you're signed in. Tap it and ask him anything — how a feature works, where to find a setting, why something isn't behaving as you'd expect. Tim reads the help docs and, with your permission, looks at your actual location data to give you a specific answer rather than a generic one.

When to ask Tim

He's good at:

• "How do I…?" — anything covered in the help articles. He'll quote the doc and link to it.
• Locating a setting — "Where do I change my booking notice period?" → Tim points you straight at the right section.
• Quick lookups in your own data — "How many no-shows did I have last week?", "Is Emma working on Friday?", "What's my SMS credit balance?".
• Sanity checks — "Is my booking page live?", "Why isn't this service showing up online?".

He's less good at:

• Anything that requires changing data — Tim is read-only on purpose. He'll tell you what to click but won't click it for you.
• Hypotheticals about features that don't exist yet (he'll usually point you to the Roadmap).
• Account-level admin like cancellations, refunds, or anything billing-sensitive — those go to a human.

How it works

Each question you ask is sent to Tim's underlying language model along with a short summary of your location and the page you're currently on. He has tools to look up your services, staff, bookings, SMS balance, and the help docs — when he uses one, you'll see a little "Searching your bookings…" line so you know what he's doing.

Answers usually arrive in a few seconds. He'll often link directly to the page you need, and underline the source he used so you can read the full doc if you want.

Rating his answer

Every conversation has a thumbs-up / thumbs-down prompt when you close it. Please use it — it's the single best signal we get for where Tim is weak. A thumbs-down with a one-line "asked X, got Y, expected Z" is gold.

Privacy

Tim only sees data inside your own location — never anyone else's. Your conversations are stored so the team can review them when something goes wrong (or right) and improve him. We don't use them for anything else.

Escalating to a human

If Tim genuinely can't help — or you just want to talk to a person — type something like "Pass this to support" and he'll forward the conversation to the team. You can also click Support at any time and we'll usually reply within a few hours during NZ business hours.

Clearing the conversation

Tim remembers the last few turns within your session so you don't have to repeat yourself. If you want a fresh start — different topic, or you tried something and want him to forget the wrong track — click Clear conversation at the top of his panel.